Contact Us

Please feel free to text us or call us as we mainly operate by appointment only!

We love our customers, so walking's are welcome Saturday's between 12 pm - 5 pm and Sundays between 12:30 pm - 5 pm.

JAX Helicopter Tours

855-1 St Johns Bluff Rd N, Jacksonville, Florida 32225

Call/Text: (904) 270-9523 email: customer@jaxhelicoptertours.com

CUSTOMER SERVICE Hours

Flight operations conducted Monday through Friday are from 5:30 pm to 8:30 pm and all day on the weekends.  Please feel free to call us or text as our customer service reps are available between 9 am to 7 pm every day.

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FREQUENTLY ASKED QUESTIONS

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Do I need a reservation?

Yes.  If you are looking to fly on weekdays between 5:30 pm to as late as 8:30 pm you will need to purchase in advance as we work by appointment, however, walking's are welcome on Saturday's and Sunday's between 12:00 pm and 5:00 pm.

How will my visit be?

You will be greeted by our courteous staff where you will receive a safety briefing followed by a photo session.   Yes, we want you to leave extremely happy and because of that get ready to take pictures.  Following your photos, you will be flight ready where you and your personal commercially rated pilot will climb aboard  our four (4) seat helicopter for your tour.

How many people can fly at a time?

Three (3) Passengers.  The group passengers cannot exceed 550 lbs or 285 lbs per person per seat.

What is the youngest child you are willing to fly?

Your beautiful child must be at least 2 years old and willing to wear the protected ear gear unless you bring your own. 

PLEASE TELL ME ABOUT YOUR CANCELLATION AND RESCHEDULING POLICY?

If you cancel your flight with less than a 12 hour notice you will have the option to reschedule your flight at no additional fee or you will loss the full price of your ticket.  However, if you cancel within 24 hours a $45 booking fee will be charged and we will refund the rest unless you reschedule your flight for a  later day/time.  

I purchased my ticket and I see a time range. What time should I arrive?

You should arrive 10 minutes prior to you appoint picked time not the added range time set by our system. 

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CANCELLATION / RESCHeDULING POLICY

Thank you  for choosing us! Below are our cancellation, rescheduling, and flight  restriction policies.  Please note that your purchased ticket bought  directly from JAX Helicopter Tours expire after 12 months of purchase.

CANCELLATION POLICY

  • A  $45 booking fee will be charged for cancellation unless 24 hours  notice is given.  Full refund if the flight is canceled due to weather,  FAA Temporary Flight Restriction is in effect, or JAX Staff cancels  your flight.  
  • No refund will be provided if the flight is cancelled within 12 hours of your schedule flight, however, we understand  life happens so you are free to reschedule at no additional fee.

 

RESCHEDULING POLICY

  • There are no rescheduling penalties.   No rescheduling fee as we understand that emergencies happen. A  purchased ticket is transferable at no additional fee and valid for up  to 6 months from time of purchase.


RESTRICTION POLICY

  • No smoking is allowed in the office or the helicopter.
  • R44 Helicopter 285 lbs max weight per passenger. Group may not exceed 650 lbs.  
  • Package photos are sent to your provided email within 24 hours.
  • Children must be at least 2 years old and accompany by a parent or guardian.
  • Your flight will be canceled if you show signs of intoxication. 
  • If you are sick we will automatically reschedule your flight at no additional fee.
  • Must be 21 years old and older to drink alcohol in any of our flight options.